Microsoft has begun sending out refunds for both the Xbox and Steam versions of the Redfall ‘Bite Back’ Edition
Redfall’s promised DLC drops were cancelled, and Microsoft is making good with the refunds.
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What you need to know
Redfall was a 4-player co-op shooter set on a fictional island community besieged by vampires and other similar mutants. Developed by Arkane Austin of Prey fame, Redfall looked like it had some promise in its initial marketing cycle, but the full game sadly fell far below expectations. A general lack of polish flanked by uninspired gameplay sawRedfallstruggle to stand out in a busy crowd, and thus, unable to find an audience.
Microsoft acquired the studio behind Redfall some time in mid-development, as part of its Bethesda / ZeniMax purchase a few years back. Roughly a year after Redfall’s disappointing launch,Microsoft shuttered Arkane Austin, alongside Tango Gameworksand other Bethesda Studios, as part of restructuring efforts. Incidentally, Redfall’s promised DLC plans were shelved, leaving users who had purchased season passes and associated content early with the game’s “Bite Back” Edition out in the lurch. Now, it seems Microsoft and Bethesda are trying to repair the damage.
I received tips this evening from users who purchasedRedfall’s Bite Back Editionthat they were receiving automatic refunds. The Bite Back Edition cost $26.99, and Microsoft appears to be refunding the full amount to users on both Xbox and Steam.
Refunds seem to be rolling out in waves, with some having received one already, while others are currently in waiting. You should check your Junk Mail attached to your Steam or Xbox account in case it has fallen in there. One user also informed me that they were able to work withBethesda Customer Supportto receive a refund for the physical version of the Redfall Bite Back Edition as well after submitting a ticket. Although if you go down this route, be patient with waiting times, as there may be a fair few other people trying to grab refunds via this method as well.
The right thing to do for customers
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Redfall had a solid concept behind it, given that we live in a world with a chronic lack of high-quality vampire games these days. Perhaps it’s the lingering curse of the Twilight movies, but Redfall was sadly not destined for greatness. Redfall had received some solid post-launch updates, including a 60 FPS mode, but it sadly wasn’t enough.
The human cost of Arkane Austin, Tango Gameworks, and other studios closed by Microsoft in recent years is still raw to think about. But at the very least, it’s good to see Bethesda and Microsoft making things right for customers who purchased expected content, only to not receive it. If you picked up the Redfall Bite Back Edition, keep an eye on your inbox for a refund, or drop a line toBethesda Customer Supportif you’re a physical version owner.
Arkane lives on under the Arkane Lyon branch, now working with Disney and Marvel on a game based on the similarly vampiricBladeIP.
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Jez Corden is the Executive Editor at Windows Central, focusing primarily on all things Xbox and gaming. Jez is known for breaking exclusive news and analysis as relates to the Microsoft ecosystem while being powered by tea. Follow onTwitter (X)andThreads, and listen to hisXB2 Podcast, all about, you guessed it, Xbox!
