If your iPhone 14 Plus has this camera problem, Apple will fix it for free

A new service program appears

When you purchase through links on our site, we may earn an affiliate commission.Here’s how it works.

While we gave it plenty of praise in ouriPhone 14 Plus review, the iPhone 14 Plus is apparently susceptible to a certain rear camera flaw,Applehas admitted – and if it’s affecting you, you can get your handset repaired free of charge.

It’sbeen three yearssince we had an iPhone service program (where Apple admits an issue and will sort it out for you), but as9to5Machas spotted, there’snow officially onefor a “rear camera issue” on the iPhone 14 Plus – which Apple still sells online.

The good news is this is only going to apply to a “very small percentage” of iPhone 14 Plus models, according to Apple. Specifically, the problem is having no preview shown on screen when you’re using the rear camera on the handset.

iPhone 14 Plus handsets manufactured between April 10, 2023 and April 28, 2024 are the ones that may have the glitch: Apple has provided aserial number checkerso you can quickly see whether or not your iPhone is included.

What happens next

If you do have an iPhone 14 Plus that’s flagged up as problematic via the serial number checker, you can take it into any Apple Store or any Apple Authorized Service Provider to get your phone repaired, free of charge.

Alternatively, you can contact Apple about sending your phone in for repair through the post. Followthis linkto find the relevant page on the Apple Support website, which gives you options for scheduling an in-store repair or sending off your handset.

If Apple determines your iPhone 14 Plus is one of the devices affected, and you’ve already paid to have the issue fixed, you can get a refund (followthis linkfor that). You can make a claim up to three years after the first purchase of the iPhone.

Get the best Black Friday deals direct to your inbox, plus news, reviews, and more.

Sign up to be the first to know about unmissable Black Friday deals on top tech, plus get all your favorite TechRadar content.

There aresome steps to followif you’re sending your iPhone in to be repaired, whether for this or any other issue. You need to make sure everything is backed up, and turn off the Find My service, as well as removing active cards in Apple Wallet.

You might also like

Dave is a freelance tech journalist who has been writing about gadgets, apps and the web for more than two decades. Based out of Stockport, England, on TechRadar you’ll find him covering news, features and reviews, particularly for phones, tablets and wearables. Working to ensure our breaking news coverage is the best in the business over weekends, David also has bylines at Gizmodo, T3, PopSci and a few other places besides, as well as being many years editing the likes of PC Explorer and The Hardware Handbook.

A newly reported iPhone phenomenon could be bad news for both cops and robbers

The iPhone 18 series could include a variable aperture, ‘significantly enhancing’ the camera

Sennheiser’s best wireless headphones just became a perk of first-class flights – but you can just buy a pair for a record-low price