Equinix restricts customer access to its data centers as cornavirus crisis hits
Data centers will remain operational but customers won’t be able to install new equipment themselves
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Equinixhas decided to restrict access to its data centers in France, Germany, Italy and Spain as part of the global fight back against coronavirus.
As part of the company’s coronavirus protection measures, “non-critical Equinix vendors will not be permitted to enter the IBX facilities” in those European countries.
At Equinix’s other data centers around the world, entry will be by appointment only though customers have been asked to “limit appointment requests during this unprecedented situation for only the most urgent and critical work”.
President and CEO of Equinix, Charles Meyers reassured customers that its data centers will remain operational in aletterto customers, saying:
“We have activated our business continuity plans with the goal of ensuring seamless operations throughout this situation, including provisions for ensuring all data centers remain staffed and fully operational and that our IBXs are equipped with the necessary equipment and supplies.”
Smart Hands
Instead of having customers come in and move their own equipment around its data centers, Equinix’s “Smart Hands” service has its employees install customer equipment instead. While the service comes at an additional cost, the company “will evaluate fee waivers for our Smart Hands service on a case-by-case basis” for business-critical requests that customers cannot afford.
Equinix’s warehouses will also be closed and customers will not be allowed to pick up any incoming equipment. Instead, the company’s staff will do the job and move any new equipment to customers' racks or to a holding bay.
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In itsadvisoryon the matter, the company explained that “secure cabinet customers will also be able to continue to receive shipments at the IBX”. This is good news as hyperscale clouds, such asAWS, rent secure areas in Equinix’s data centers.
The company’s conference rooms will also be off-limits due to these measures and no more than five people per party are welcome to visit its data centers. Everything these visitors touch, such as door handles, will be disinfected to prevent the virus from spreading.
ViaThe Register
After working with the TechRadar Pro team for the last several years, Anthony is now the security and networking editor at Tom’s Guide where he covers everything from data breaches and ransomware gangs to the best way to cover your whole home or business with Wi-Fi. When not writing, you can find him tinkering with PCs and game consoles, managing cables and upgrading his smart home.
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