Delta’s new attorney seeks over $350 million from Microsoft and CrowdStrike after the global outage — a $10 gift card won’t cut it
Delta Air Lines has hired a lawyer to seek damages from Microsoft and CrowdStrike as a bug left passengers stranded at airports.
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What you need to know
Themassive outage impacting Microsoft services, including8.5 million Windows devicescaused by a faulty CrowdStrike, seemingly continues to place both companies between a rock and a hard place.
Whilethe digital pandemicthat left thousands of passengers stranded at the airport for hours (forcing flight attendants to issue handwritten boarding passes) has since been resolved, Delta Air Lines still has a bone to pick with Microsoft andCrowdStrike. According to a report byCNBC, the airline has hired prominent attorney David Boies to seek damages from Microsoft and CrowdStrike.
Shortly after the discovery of the massive global IT outage, Microsoft issued a statement indicating that it had fixed the issue and recommendedrestarting devices up to 15 timesto speed up recovery. Affected users were quick to shift blame for the outage to Microsoft, though it was later confirmed that the tech giant wasn’t at fault.
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Recovering from a digital pandemic
Microsoftand CrowdStrike have put elaborate measures in place to prevent the issue from reoccurring, includingrestricting security software like CrowdStrike’s Falcon from accessing Windows 11 at a kernel level.
Following the unfortunate incident, CrowdStrike lost almost one-quarter of its value in two trading days, with its shares falling by up to 5% after Delta hired Boles to seek damages from the company.
For context, the massive outage set back Delta Air Lines approximately $350 million to $500 million, translating to over 176,000 refund and reimbursement requests. It’s worth noting that up to 7,000 people canceled their flights.
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Delta is seemingly among the first companies affected by the buggy update to file a lawsuit against CrowdStrike and Microsoft. I guess CrowdStrike will need more than$10 erroneous Uber Eats gift cardsto remedy the situation.
This is a developing story; we’ll keep you posted with more information as it becomes available.
Kevin Okemwa is a seasoned tech journalist based in Nairobi, Kenya with lots of experience covering the latest trends and developments in the industry at Windows Central. With a passion for innovation and a keen eye for detail, he has written for leading publications such as OnMSFT, MakeUseOf, and Windows Report, providing insightful analysis and breaking news on everything revolving around the Microsoft ecosystem. You’ll also catch him occasionally contributing at iMore about Apple and AI. While AFK and not busy following the ever-emerging trends in tech, you can find him exploring the world or listening to music.
