Can’t connect FC 24 to EA Servers (over 4 weeks) on my Xbox Series X despite resetting my router? — will be the first question I ask Xbox’s new AI-powered Support Virtual Agent when I gain access
Xbox ships an AI-powered Support Virtual Agent to help players resolve game-related issues.
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What you need to know
Earlier this April, rumors emerged indicating that Microsoft was gearing up to ship an AI-powered tool calledSupport Virtual Agentto Xbox. And as it now turns out, those rumors were actually true.The AI-powered tool shipped to Xboxto “help Xbox players more efficiently solve their support-related gaming issues.”
The feature might not be available for every player as it’s shipping to Xbox Insiders first. As always, Microsoft and Xbox tend to ship these kinds of features to a finite number of users, usually part of the Insider program. The company uses this platform for feedback to fine-tune the tool’s user experience.
According to Xbox:
“Support Virtual Agent can quickly access information fromsupport.xbox.comto answer questions relevant to Xbox console and game support issues. Xbox Insiders located in the United States and with English selected as their preferred language can begin previewing the Support Virtual Agent today by visitingsupport.xbox.comwhile signed into an account that is registered with the Xbox Insider Program.”
How can I access Xbox’s Support Virtual Agent?
As highlighted above, the new AI-powered experience is shipping exclusively to select Xbox Insiders. Therefore, you won’t be able to access it if you’re not part of the program. However, the feature could ship to broad availability in the coming months.
For Xbox Insiders, you can head to the “Contact us” page onsupport.xbox.comto access the Support Virtual Agent. It’s worth noting that you must sign in using the same account you’ve registered for the Xbox Insider program. You’ll know you have access to the feature when you see a new option to ask the Support Virtual Agent a question.
Selecting theAsk a questionoption will direct you to a new browser window, where you can interact with the tool via text or voice. It’s interesting to see AI-powered features ship to the Xbox ecosystem, enhancing support for players facing issues and making their gaming experience less than pleasant.
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I would like to know why I haven’t been able to leverageEA Sports FC 24’s Online features on myXbox Series X. For a month and a half, I have constantly been receiving the unable to connect to EA servers error despite resetting my router. Interestingly, other games seem to work perfectly fine when I go online.
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Kevin Okemwa is a seasoned tech journalist based in Nairobi, Kenya with lots of experience covering the latest trends and developments in the industry at Windows Central. With a passion for innovation and a keen eye for detail, he has written for leading publications such as OnMSFT, MakeUseOf, and Windows Report, providing insightful analysis and breaking news on everything revolving around the Microsoft ecosystem. You’ll also catch him occasionally contributing at iMore about Apple and AI. While AFK and not busy following the ever-emerging trends in tech, you can find him exploring the world or listening to music.
